Terms & Conditions

Last updated: 15 October 2026

1. Introduction and Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the Auto Mithran website, the Auto Mithran customer mobile application, and the related EV auto, EV car and taxi booking services (together, the "Service"), provided by Auto Mithran ("Auto Mithran", "we", "us" or "our") to customers in Erode, Tamil Nadu and surrounding areas ("you" or "Customer").

By creating an account, registering your mobile number, booking a ride, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Service.

Auto Mithran is a brand name under which these services are operated. [Registered legal entity name and business registration details to be added here once confirmed.]

2. Eligibility and Customer Account Registration

To use the Service, you must:

• Be at least 18 years of age, or use the Service under the supervision of a parent or legal guardian.
• Provide a valid Indian mobile number that you own or are authorised to use for registration and verification.
• Provide accurate, current and complete information when creating your account and keep this information updated.
• Use the Service only for lawful purposes and in accordance with these Terms.

You are responsible for all activity that takes place under your account. Auto Mithran reserves the right to suspend or terminate accounts that provide false information, are used fraudulently, or otherwise violate these Terms.

3. OTP Authentication and Account Security

Account registration and login are verified using a One-Time Password (OTP) sent to your registered mobile number via SMS. You agree to:

• Keep your registered mobile number and account access secure.
• Not share your OTP, account credentials, or access to your device with anyone else.
• Notify us promptly if you suspect unauthorised access to your account or loss of your registered mobile number.

Auto Mithran is not responsible for any loss arising from your failure to keep your account, device or OTP secure.

4. Taxi Booking, Pickup Locations, Destinations and Trip Details

You may book an EV auto, EV car, taxi, rental or outstation trip through our mobile application, website, or by contacting us by phone, subject to vehicle availability in your area. When booking, you will be asked to provide your pickup location, destination (where applicable), vehicle preference and other relevant trip details.

You are responsible for ensuring that the pickup and drop-off details you provide are accurate. Auto Mithran and its driver partners will make reasonable efforts to reach the specified pickup location, but exact arrival times may vary due to traffic, weather, road conditions or other factors outside our control.

A trip may be assigned to an independent driver partner affiliated with Auto Mithran. Vehicle type, driver details and estimated arrival time will be shared with you, where available, before or at the start of the trip.

5. Fare Estimates, Final Fares, Tolls, Parking and Other Charges

Any fare shown at the time of booking is an estimate based on the information available at that time, such as distance, vehicle type and prevailing fare structure. The final fare charged at the end of the trip may vary from the estimate based on the actual distance travelled, waiting time, route taken, and any applicable additional charges.

Additional charges, where applicable, may include tolls, parking fees, state border or permit charges, and other statutory or trip-related charges, in addition to the base fare. Such charges will be communicated to you to the extent reasonably possible, either before, during or at the end of the trip.

Auto Mithran is committed to transparent, fair pricing and does not apply undisclosed surge pricing on fares communicated to customers.

6. Booking Confirmation, Cancellation, Refunds and Payment Handling

A booking is confirmed once you receive a confirmation through the app, website or a call/SMS from our team, and once a driver partner is assigned, where applicable.

Cancellation: You may cancel a booking before the trip begins through the app or by contacting us. Cancellations made shortly before the scheduled pickup time, or after a driver has already been dispatched, may be subject to a cancellation charge, which will be clearly communicated to you where applicable.

Refunds: Where a payment has been made in advance for a trip that is subsequently cancelled, not completed due to a fault on our part, or incorrectly charged, Auto Mithran will process a reasonable refund to the original payment method, subject to verification. Refund processing times may vary depending on your bank or payment provider.

Payments: Payment for completed trips may be made by cash directly to the driver, or through supported digital/online payment options made available within the app or website from time to time, processed through third-party, RBI-regulated payment gateway(s)/aggregator(s). Auto Mithran does not store your full card, UPI PIN or net-banking credentials on its own servers; these are handled directly by the relevant licensed payment provider. See our Privacy Policy for more on payment data handling.

7. Customer Responsibilities

• Be present at the specified pickup location at the agreed time.
• Treat driver partners, vehicles and fellow passengers with respect.
• Not carry illegal, hazardous, or prohibited items in the vehicle.
• Pay the applicable fare and any other legitimately due charges for completed trips.
• Not request or pressure the driver to violate traffic laws, exceed vehicle capacity, or act unsafely.

8. Driver and Service Responsibilities

Auto Mithran works with driver partners who are expected to maintain valid licences and permits, drive safely, follow the agreed route or a reasonable alternative, and treat customers courteously. Driver partners are, where applicable, independent partners affiliated with Auto Mithran and not direct employees, and are separately bound by driver partner terms.

If you experience any issue with a driver or trip, please report it to us using the contact details in Section 14 so we can investigate and take appropriate action.

9. Safety, Prohibited Activities and Misuse

You agree not to use the Service to:

• Engage in any unlawful, abusive, threatening, or harassing conduct towards drivers, staff or other customers.
• Make fraudulent bookings, false complaints, or chargebacks without valid cause.
• Interfere with, disrupt, reverse-engineer, or attempt unauthorised access to our app, website or systems.
• Use the Service for any illegal purpose, including transport of prohibited goods.

We take customer and driver safety seriously and may suspend or terminate access for any customer found to be misusing the Service or endangering the safety of others.

10. Service Availability, Delays and Circumstances Outside Our Control

While we aim to provide reliable service across our operating area, vehicle availability, trip timing, and service coverage may be affected by factors outside our reasonable control, including but not limited to traffic, weather conditions, road closures, strikes, government restrictions, natural events, or technical issues with the app, website or third-party service providers (such as maps, SMS or payment gateways). Auto Mithran will make reasonable efforts to minimise disruption but cannot guarantee uninterrupted availability of the Service.

11. Limitation of Liability

To the extent permitted by applicable law, Auto Mithran's liability for any claim arising from or relating to the Service is limited to the fare amount paid for the specific trip giving rise to the claim. Auto Mithran shall not be liable for any indirect, incidental or consequential loss arising from use of the Service, except where such liability cannot be excluded or limited under applicable Indian law.

Nothing in these Terms limits any liability that cannot be excluded under applicable consumer protection law, including the Consumer Protection Act, 2019.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Service after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Subject to applicable consumer protection provisions that allow you to approach your local consumer forum, any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts at Erode, Tamil Nadu, India.

We encourage customers to first raise any concern with our support team using the contact details below so we can try to resolve it directly.

14. Contact Information and Effective Date

If you have any questions about these Terms, please contact us:

•  NO 288/175, Ward No - 20, Vivekanandar Salai, Narayana Valasu, Erode - 638011, Tamil Nadu, India
•  +91 9 500 500 383
•  Cftho@confutindia.com

These Terms are effective from 15 October 2026.