Privacy Policy

Last updated: 15 October 2026

1. Introduction

This Privacy Policy explains how Auto Mithran ("Auto Mithran", "we", "us" or "our") collects, uses, shares and protects information when you use the Auto Mithran website and the Auto Mithran customer mobile application for booking EV auto, EV car, taxi, rental and outstation trips ("Service").

By using the Service, you agree to the collection and use of information as described in this policy. This policy should be read together with our Terms & Conditions.

2. Information We Collect

a) Account and Registration Information

When you register, we collect your mobile phone number and verify it using an OTP (One-Time Password) sent by SMS. We may also collect your name and other basic profile details you choose to provide.

b) Location Information

We collect location information to show nearby availability, set your pickup and drop-off points, calculate fare estimates, and enable live trip tracking. Location may be accessed when you open the app to book a ride, during an active trip, or when you set a pickup/drop location on the map, depending on how the customer app is implemented. You can control location permissions through your device settings, though doing so may limit booking and trip-tracking features.

c) Emergency Contact Information

If the app offers an emergency contact or safety feature, we collect only the specific contact details (such as name and phone number) that you choose to add or select for that feature. We do not access or upload your entire phone contact/address book unless you take a specific, explicit action to select a contact from it for this purpose.

d) Booking and Trip Information

We collect details related to your bookings, including pickup and drop-off locations, trip date and time, vehicle type selected, trip status, fare amount, and booking/trip history.

e) Payment Information

Where you choose to pay online, payment is processed through third-party, RBI-regulated payment gateway(s)/aggregator(s) (such as Razorpay, where integrated). These providers collect and process your card, UPI or net-banking details directly, in accordance with their own security standards and privacy policies. Auto Mithran does not store your full card number, CVV, UPI PIN or net-banking credentials on its own servers. We may retain limited transaction metadata (such as amount, payment status and a transaction reference) for booking records, invoicing and dispute resolution.

f) Notifications and Device Information

If push notifications are enabled, we may use a notification service such as Firebase Cloud Messaging (FCM) to deliver booking updates, trip status and promotional alerts, which involves collecting a device/notification token. We may also collect basic technical information such as device type, operating system version and app version for troubleshooting and service improvement.

g) Communications

If you contact us by phone, email, or through the website contact/booking forms, we collect the information you provide, such as your name, phone number, email address and message content, to respond to your enquiry.

3. How We Use Your Information

We use the information described above to:

• Create and manage your account and verify your identity via OTP.
• Process bookings, assign driver partners, and provide trip tracking.
• Calculate fare estimates and process payments.
• Provide customer support and respond to enquiries or complaints.
• Send booking confirmations, trip updates, receipts and service-related notifications.
• Improve, secure and maintain the Service, and detect or prevent fraud and misuse.
• Comply with applicable legal and regulatory requirements.

4. Third-Party Services

The Service relies on certain third-party providers to function, which may process limited information on our behalf, including:

• Google Maps / mapping services – for location search, route calculation and distance-based fare estimation.
• Payment gateway(s)/aggregator(s) (such as Razorpay, where integrated into the app) – for processing online payments.
• Firebase and related Google services (where used) – for push notifications, app analytics, crash reporting and backend infrastructure.
• SMS/OTP gateway providers – for sending OTP and transactional SMS to your registered mobile number.

These third parties process data under their own privacy policies and applicable data protection obligations. We only share the minimum information necessary for them to provide their respective service to us.

5. Data Sharing

We share information as reasonably necessary to provide the Service, including with:

• Driver partners – your name, pickup/drop location, and contact number may be shared with the assigned driver partner so the trip can be completed.
• Dispatch and service operations team – to coordinate bookings, allocate vehicles, and handle support requests.
• Service providers listed in Section 4, to the extent needed for them to perform their function.
• Legal and regulatory authorities, where required by law, court order, or to protect the rights, safety or property of Auto Mithran, our customers, or driver partners.

We do not sell your personal information to third parties.

6. Data Security and Retention

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your account and booking information for as long as your account is active and for a reasonable period thereafter as needed for legitimate business purposes, such as dispute resolution, accounting, and compliance with applicable legal, tax, or regulatory record-keeping requirements. [Specific retention periods will be confirmed and added once finalised internally.]

7. App Permissions

The Auto Mithran app may request the following permissions on your device:

• Location – to detect your current position for pickup, enable map-based destination selection, and support live trip tracking.
• Contacts (if requested) – only to let you pick a specific person as an emergency contact or to share a trip with someone you choose; we do not upload your full contact list.
• Notifications – to send booking and trip-related alerts.

You may grant or deny these permissions through your device settings. Denying certain permissions may limit specific features, such as automatic pickup detection or the emergency contact feature.

8. Your Rights and Choices

Subject to applicable law, you may:

• Access and review the personal information associated with your account.
• Request correction of inaccurate or outdated information.
• Withdraw previously granted permissions (such as location or contacts) through your device settings, noting that this may affect certain features.
• Opt out of promotional notifications while continuing to receive essential booking/trip alerts.
• Request deletion of your account and associated personal data, as described in Section 9.

To exercise any of these rights, contact us using the details in Section 12.

9. Account and Data Deletion

You can request deletion of your Auto Mithran account and associated personal data at any time. Please visit our Account Deletion page for instructions on how to submit a request and what information we need to process it.

Please note that we may be required to retain certain information, such as transaction and billing records, for a period as required under applicable Indian tax, accounting or consumer protection laws, even after an account deletion request is processed.

10. Children's Privacy

The Service is intended for use by individuals who are at least 18 years old, or by minors solely under the supervision and account of a parent or legal guardian. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information without appropriate parental/guardian involvement, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

•  NO 288/175, Ward No - 20, Vivekanandar Salai, Narayana Valasu, Erode - 638011, Tamil Nadu, India
•  +91 9 500 500 383
•  Cftho@confutindia.com

[Grievance Officer name and designation, as may be required under India's Information Technology Rules, to be added once confirmed.]

This policy is effective from 15 October 2026.